Store Manager
Grafton Recruitement Geneva
- 10/22/2026
- 100%
- Employee
- Unlimited employment
Store Manager
For an established international brand operating in the premium/luxury retail sector, we are looking for a dynamic and results-driven Store Manager to lead a boutique team and deliver an exceptional client experience.
The successful candidate will combine strong leadership skills with a passion for luxury retail, driving commercial performance while fostering a culture of excellence, service, and team development.
Store Manager
Key Responsibilities
- Lead, coach, motivate, and supervise the boutique team on the sales floor.
- Recruit, onboard, train, and develop team members, promoting high performance and continuous growth.
- Drive sales performance through regular coaching, product knowledge development, clienteling initiatives, and analysis of individual KPIs.
- Support sales advisors in achieving their objectives by monitoring selling techniques and providing constructive feedback.
- Ensure seamless collaboration between sales, operations, and after-sales teams to guarantee outstanding customer satisfaction.
- Analyze weekly and monthly business performance, identifying opportunities and implementing targeted action plans.
- Prepare and communicate performance reports, commercial updates, and operational insights to senior management.
- Act as a brand ambassador, consistently delivering an exceptional client experience and leading by example.
- Ensure the boutique maintains the highest standards of presentation, visual merchandising, housekeeping, and operational compliance.
- Monitor stock levels, operational processes, and health & safety standards to ensure a smooth and efficient store environment.
Profile
Experience & Skills- Minimum 5 years of management experience within a luxury, premium retail, fashion, accessories, hospitality, or high-end customer service environment.
- Proven ability to lead, inspire, and develop teams in a fast-paced retail setting.
- Strong commercial mindset with a track record of achieving and exceeding sales targets.
- Excellent coaching, mentoring, and sales development skills.
- Ability to analyze business performance and translate data into actionable strategies.
- Outstanding interpersonal and communication skills.
- Passion for luxury retail, customer experience, and relationship building.
- Strong organizational and operational management capabilities.
- Hands-on, proactive, and solution-oriented approach.
- Fluency in French and English is mandatory; additional languages are considered an asset.