Customer Service Specialist

The purpose of this position is to ensure the accurate and timely fulfillment of orders, product registration within the European market, contract administration, customer invoicing, and the efficient handling and escalation of customer complaints. The role is also responsible for maintaining high-quality customer master data across all relevant departments. And will assist with general marketing operations workflows and coordination.

Exciting opportunity in an international SME

Description

• Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
• Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.
• Receiving, processing, and independently resolving customer inquiries.
• Recording and processing of logistical customer complaints and returns.
• Customer account creation and maintenance of customer master data.
• Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
• Support in customer-side shortage management in close coordination with Commercial.
• Coordination and ensuring timely product registration across the European region to support product launches.
• Demand Planning - Liaise with production planning on demand for all local hubs.
• Support with ad-hoc finance and accounting tasks.
• Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team
• Maintain digital Marketing and Customer Relationship platforms.
• Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

Profile

• Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
• Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
• Language Skills: English & German needs to be business fluent and Spanish is an advantage
• Strong customer-centric mindset with a focus on service quality and responsiveness
• Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
• Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
• Experience from an international group and work environment

Job Offer

Interested in this opportunity as your next career step?
If so, I look forward to receiving your application.