CUSTOMER SUPPORT SERVICE AFRICA (a) 100 %

We are a dynamic, fast-growing family business and one of the leading mid-sized fragrance houses. Our diversity is reflected in our highly international customer base as well as in our team-oriented and motivated colleagues. Our success is not only due to our creative capabilities but also to our unique and sustainable quality, as well as our responsible approach to external partners and employees. In our exceptional company building, you will find not only studio-like creative laboratories and offices but also state-of-the-art industrial production facilities.

To help us pursue our corporate strategy of sustainable, responsible, qualitative and quantitative growth, we are looking for a Head of Department to join our team at our headquarters in Dietlikon (Zurich, Switzerland).

JOB DESCRIPTION

For this supporting role, we are looking for a proactive and culturally aware professional to join our Africa sales team. You will act as the key link between our customers and the sales team, ensuring smooth communication, efficient order processing, and a high level of customer satisfaction.

WHAT YOU WILL DO

• Process orders, quotations, proforma invoices, and other sales administration tasks.
• Monitor order status and delivery dates, ensuring transparent communication with customers and internal stakeholders.
• Handle operational customer inquiries by email and phone in the relevant business languages (French and English).
• Resolve operational issues and coordinate logistical challenges, involving the appropriate internal departments when required.
• Maintain and update customer data in our project management tool.
• Coordinate with external partners such as freight forwarders and financial institutions, for example in connection with letters of credit.

WHAT WE EXPECT

• Commercial qualification or a bachelor’s degree in business administration, economics, or a related field.
• Very good English and French skills, German and/or Arabic is a plus.
• Several years of professional experience in customer service, sales support, or commercial order processing within an international B2B company, preferably serving African markets.
• Solid knowledge of international trade and logistics processes.
• Excellent communication skills, cultural awareness, and the ability to work effectively in a multicultural environment.
• Empathetic, solution-oriented, and friendly personality.
• Reliable, flexible, and a strong team player.

WHAT WE OFFER

• A friendly and open company culture, low employee turnover, and a young, motivated team.
• Individual development opportunities.
• An international and multicultural environment with development centers in Switzerland, France, and Malaysia, as well as sales locations worldwide.
• An inspiring work environment in one of the most modern buildings in the industry, with attractive additional benefits that support a healthy work-life balance.

If you have any questions, please feel free to reach out.

We look forward to receiving your application, including your salary expectations.